The Five Step Guide To Building An It Self-service Portal That Works For Your University

With thousands of students enrolling and graduating from large institutions every year, things can quickly get complicated for the IT department. As important as it is to have a well-designed process to manage IT services within an educational system, it’s also vital that you build an IT service desk portal that promotes a culture of self-service by providing quick and easy access to necessary IT services. In this white paper, we discuss various steps to build an effective IT self-service portal with a service catalog specific to the education industry. Throughout the white paper, we analyze various self-service portals and assess what they do best.

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