With thousands of students enrolling and graduating from large institutions every year, things can quickly get complicated for the IT department. As important as it is to have a well-designed process to manage IT services within an educational system, it’s also vital that you build an IT service desk portal that promotes a culture of self-service by providing quick and easy access to necessary IT services. In this white paper, we discuss various steps to build an effective IT self-service portal with a service catalog specific to the education industry. Throughout the white paper, we analyze various self-service portals and assess what they do best.
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