Technology’s vital role in meeting the changing demands of the modern consumer has long been recognized. Nearly every interaction occurring between a customer and an organization is driven or supported by at least one form of technology in many cases, multiple platforms converge to support the interaction.
Just like customer expectations, the technologies we use to meet them are evolving at a rapid pace. Understanding the emerging solutions within the Customer Experience (CX)technology ecosystem, and the impact they can have on your own efforts to deliver quality customer experiences,is vital to your ability to maintain a competitive edge.
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