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4th Edition State of Service Report – Service

Insights from over 7,000 customer service professionals worldwide

4th Edition State of Service Report Service2 min

For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service  professionals to determine:

  • How customer service standards continue to change in the midst of crisis
  • Which strategies, tactics, and technologies service organizations are turning to in the new normal
  • How service organizations are navigating abrupt changes in their work environment
  • The impact and trajectory of field service during a time of social distancing


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