Tag: Salesforce

4th Edition State of Service Report – Service

For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service  professionals to determine: How customer service standards continue...

Salesforce Small Business Growth Kit – Sales

The trail to growth can be quite twisty-turny. But there are three things you can think about to make the trek easier: your plan,...

Small and Medium Business Trends Report

In Q3 of 2021, WBR Insights surveyed 100 Heads of Fixed Income Trading and similar from organizations across North America, to find out about...

4th Edition State of Service Report – Service

For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service  professionals to determine: How customer service standards continue...

Salesforce Small Business Growth Kit – Sales

The trail to growth can be quite twisty-turny. But there are three things you can think about to make the trek easier: your plan,...

Trend Report: Small Business and Gigantic Size

For “Small Business Trends Report and Guilang Size” Issue 4 We analyzed the responses of Over 2,300 small and medium-sized (SMB) business owners and...

How Seamless Engagement Can Bridge Silos and Drive Utility Customer Value

Facing ever-rising consumer expectations for better customer service, as well as growing retail competition, today’s utilities are under immense pressure to optimize their value...

Charting a Path for Utility Digital Transformation: Data and Cloud Strategies...

To thrive in a new energy economy, utilities are designing robust, new customer offerings and more comprehensive customer journeys. The trend follows a steady...

Embrace the Digital Service Revolution

In this guide, you’ll discover new and exciting ways to engage with your customers to help them get what they need and grow your...

Bridging Legacy CIS and Modern Utility Customer Experience

If you are a utility in 2020, it is likely that you are trying to deliver the modern experience your customers want at low...

Also Checkout