ESG recently completed a survey of 2,000 IT decision makers to understand whether, and to what degree, organizations’ comprehensive technology transformations are reinforcing broad and deep competitive advantages. The study focused on organizations’ progress delivering modern digital end-user experiences, innovating with data, and more flexibly delivering IT services. Organizations making the most progress across all three of these areas were categorized as Technology Accelerators and ESG observed that these organizations do in fact outperform their peers lagging in these transformations (Technology Reactors) in many areas.
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