The Forrester Wave™: Digital Process Automation Software, Q4 2021

The 14 Providers That Matter Most And How They Stack Up

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In our 23-criterion evaluation of digital process automation (DPA) providers, we identified the 14 most significant ones — AgilePoint, Appian, Axon Ivy, Bizagi, Bonitasoft, Hyland, IBM, Kofax, Microsoft, Newgen Software, Nintex, OpenText, Pegasystems (Pega), and ServiceNow — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development professionals select the right one for their needs.

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