
Today, the industry is at a real inflection point. We are witnessing the development of new technologies, such as artificial intelligence (AI), machine learning, blockchain, big data, behavioural analytics and many others, which are making their way into different operations within FIs. Whilst many will think of these developments as ‘the future’, the reality is that the future is already here and that some FIs are already implementing these technologies into their processes. Challenger banks have been particularly effective in building such technologies into their compliance processes as a part of their customer on-boarding function.
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