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Call Center Resilience A Citrix Case Study

How Citrix Tech Support Enacted Its Business Continuity Strategy

Call Center Resilience A Citrix Case Stud min

Citrix Technical Support leveraged Citrix Workspace to enable hundreds of employees to work remotely in China and Japan as a result of COVID-19. This paper illustrates how we were able to execute on our business continuity plan with minimal impact to the business or our customers; ensuring the safety of our employees while maintaining our KPI’s.

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