UCaaS Market Guide: Providers, Features & Hidden Costs

As the UCaaS market matures, service providers are seeking out ways to differentiate their offerings, essentially creating the next generation of UCaaS platforms. The key technologies that are part of this UCaaS evolution include open APIs, communications platform as a service (CPaaS), AI, team collaboration apps, and customerengagement capabilities. Although these technologies can significantly improve workflows and contextual communications, the lack of security and privacy controls pose a big risk to organizations.

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