Combining Digital Transformation with Cultural Excellence to Reduce Service Team Costs and Improve Efficiency

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Combining Digital Transformation with Cultural Excellence to Reduce Service Team Costs and Improve Efficiency -TechProspect

Overview

Title: Combining Digital Transformation with Cultural Excellence to Reduce Service Team Costs and Improve Efficiency

Date: Tuesday, February 25, 2020

Time: 01:00 PM Eastern Standard Time

Duration: 1 hour

Summary

Experience improved efficiencies while successfully reducing costs with the implementation of mobility technology and holistic driver analytics, as part of an overall culture of excellence. This webinar explains how smartphone telematics, combined with additional driver analytics in a unified platform, provide field service leaders with the insights and tools they need for a safer, more efficient team culture.  The result?  Reduce collisions, lower costs, improved processes and higher quality customer service!  Learn about bottom line results achieved from global service leader Ecolab through their Vision Zero program.  

Background

Improving service efficiencies and reducing incidents/collisions that lead to delays or lost working time is crucial for the field service leader. And, as an industry that constantly deals with changing processes, schedules and technologies, change management is essential for both operational excellence and employee/ customer satisfaction. 

Creating a culture of excellence that is embraced by your whole organization and supported by mobile technologies, will ensure that you have a real-time, comprehensive overview of your field service team’s performance and the tools you need to more effectively drive operational and safety improvements. 

Included in this webinar will be a case study detailing how global service giant Ecolab has used smartphone technology and implementation of a safety culture focused on excellence in its ‘Vision Zero’ mission. 

What you will learn:

  • What a successful culture of driver excellence looks like
  • The data and analytics that can be provided by smartphone telematics technologies
  • How telematics data can be combined with additional driver data for holistic view of driver performance
  • How mobile technologies can help maintain employee engagement
  • The results of Ecolab’s ‘Vision Zero’ mission incorporating smartphone technology and a crash-free culture® 

 

To register please fill following details

Your Speakers

5 Terre Combining Digital Transformation with Cultural Excellence to Reduce Service Team Costs and Improve Efficiency -TechProspect
Jim Noble
Sr. Director, Product Marketing Aera Technology

Jim has been associated with eDrivingSM for almost 20 years as a customer, a consultant and as a team member. His 40+ years in transportation encompass leadership positions in fleet operations management, logistics management, advocacy, driver safety and global risk management. As lead Risk Engineer for eDriving he works to find innovative ways of harnessing the power of Mentor by eDriving’s “Big Data” to produce actionable and easy-to-understand insights aimed at reducing our customers’ risk profiles. Jim works with eDriving partners to provide industry-leading, holistic risk scoring that is rapidly becoming the standard for effectively assessing driver risk. Jim pioneered eDriving’s unique 1-on-1 Professional Coaching program designed to help drivers gain defensive driving insights from after-action coaching.



 

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