Conversational artificial intelligence (AI) is no longer science fiction, but an increasingly mainstream capability with which consumers interact daily in their homes, workplaces, and on the go. Usually known as bots, chatbots, or virtual assistants, this conversational AI makes up a crowded and confusing enterprise market, leading buyers with many “bot” versions that may not talk to each other effectively. Watson Assistant is IBM’s chatbot that allows users to interact with business systems using natural human language. IBM has married a technically robust conversational platform with developer and line-of-business-friendly tools with the breadth of the broader Watson portfolio.1Enterprises can build and train the AI solution to serve a wide range of use cases across applications, devices, and channels.
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