As organizations evaluate an abundance of communications capabilities for their workplace collaboration strategies, it’s vital to consider the value of different approaches. In this report, we evaluate workplace collaboration, which Nemertes defines as three core pillars: calling, meetings, and team collaboration. The paper is based on two recent research studies: Workplace Collaboration: 2019-20 Research Study of 645 organizations; and Intelligent Customer Engagement: 2019-20 Research Study of 518 organizations.
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