Use this guide to help you get to the truth about the urgency, the value, the opportunities and the limitations related to automating work. This guide also provides tips for choosing the right technology solutions. In 2017, a large claims department of a major insurer still used a 100 percent manual, paper-based system to process claims. From reporting claims to writing checks, the whole process required at least one human action at each step. An entire segment of the business had missed the automation revolution.
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