The Next Field Service Transformation for Communications Service Providers

How Digitization, Automation, and Human-Centered Service Will Drive Customer Engagement and Growth

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Communications Service Providers (CSPs) have faced increased challenges since 2020. Now, CSPs and the contractors that work with them, are pursuing strategic opportunities to both recover and thrive in this dynamic business environment. This report explores how CSPs and contractors are combining their digital and human-centric strategies to become more customer-oriented in their field service operations. With benchmarking information and key suggestions from industry leaders, the report presents new ideas and insights into how the communications service industry can move forward.

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