There’s no doubt that the data-driven era has fundamentally changed the world. The speed of business has changed. Consumer expectations have changed. The demand for rich digital experiences and instant information access driven by real-time applications has shifted enterprise priorities. Business demands now drive IT and OT. But IT can’t seem to move fast enough to keep up with the business. Resources are either underutilized or not agile enough to meet business needs. This gap between business demands and IT capabilities is increasingly a point of friction.
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