Automation is here to stay. The future workforce will undoubtedly comprise of both humans and robots working collaboratively, and delving into the best way for the two to co-exist can catapult a business into the digital age. It’s time to bring diversity to the digital workplace and enable workers and their digital counterparts to work in harmony. Process automation can be a key component in satisfying the competing challenges of contact center operations—cost containment and employee engagement. Customers are in the driver’s seat with high expectations for service that leave little wiggle room for companies competing on the customer experience. Let us understand what Frost & Sullivan, has to summarise based on their research and study about Diversity in the Digital Workplace. To read more, please download this whitepaper…
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