Cloud First Digital Customer Engagement Transformation

Cloud First Digital Customer Engagement Transformation -TechProspect Cloud First Digital Customer Engagement Transformation -TechProspect

To initiate the program, DXC conducted discovery workshops with the organisation’s business management and system users to understand the long-term goals, technical and business requirements and implementation objectives for the company’s contact centre operations across Australia and New Zealand. The life insurer identified its required benefits, which included improved customer experience, compliance measurement, and financial performance through a variable consumption model.

 

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