State of Customer Service Automation 2019

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In the course of increasing consumer demands for quick, personalized customer service, brands and customers alike realize the value of robotic technologies such as artificial intelligence and machine learning. In addition, automation can provide care that is far more effective and personalized than conventional thinking suggests — mainly because of its ability to increase agents. Through automating to improve efficiency for your consumers and brands, you can fulfill customer expectations and deliver better results in the process. Here’s a summary of how the patterns they’ve observed are moving customer service forward. Here’s a summary of how the patterns they’ve observed are moving customer service forward. To read more, please download this whitepaper…

 

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