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The First Annual: AI in Field Service Report

Exploring the Transformative Potential of Artificial Intelligence in Field Service

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Artificial intelligence (AI) has the potential to completely revolutionize field service. It is already making inroads in areas like scheduling, data analysis, self-service, and more. According to ZDNET, 80% of high-performing field service organizations are already using AI.1 As field service is becoming acritical driver of business growth, applications of AI could significantly improve service outcomes and even revenue generation. This report explores the transformative potential of AI in field service. It delves into how companies are currently using AI for scheduling, routing, data analysis, customer service, and even self-service, while also revealing what field service teams are planning for the future of the technology.

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