5 Reasons Reliable Connectivity Makes or Breaks the Guest Experience

5 Reasons Reliable Connectivity Makes or Breaks the Guest

WiFi is the top influencing factor when guests are making a hotel booking decision. It’s simultaneously the most commonly used hotel feature, and the most common source of guest discontent.2 The most desirable hotels and the ones with the highest guest retention rates are properties that offer fast, free WiFi and dependable Internet access with bandwidth capable of supporting multiple connected devices. A recent search on travel review site TripAdvisor™ for “bad WiFi” returned thousands of negative reviews. Clearly, hotel guests choose to speak out when they can’t connect.

 

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