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Magic Quadrant for Contact Center as a Service

As cloud contact center offers mature, organizations are starting to consolidate to a single CCaaS provider for operations in multiple regions. Application leaders responsible...

Genesys Vs. Cisco

Today more than ever, you need a call center solution that offers your business flexibility and security. Genesys, named a market leader, delivers value,...

Seven Ways to Deliver Leading Digital Customer Service

An endless number of online options are available to empower customers. Digital channels and easy access to information are at the forefront. As expectations...

Journey Mapping – Chart the Moments That Matter Most

An endless number of online options are available to empower customers. Digital channels and easy access to information are at the forefront. As expectations...

Twelve Signs You’re Ready to Upgrade to a Cloud Contact Center

Delivering effortless experiences that exceed expectations is critical to your success. But call center software that forces you to manage systems and customer channels...

Partner Marketing: Cisco Displacement Campaign-in-a-Box and Resources

Option to choose or combine any campaign paths based on messaging and positioning suiting the challenges of the customer segment. A combination of assets...

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