Tag: Gainsight

How to Build a Customer-Centric Tech Stack

With all the talk today of technology stacks, it’s useful to pause, reflect, and ask, what are we trying to accomplish with all this...

Executive Playbook to Avoid Excessive Churn

Churn is the reason the role called customer success exists. The idea was born at Salesforce in 2005 when the company discovered that it...

Aligning Your Executive Team to be All-Star CS Champions

Customer Success is a team sport. Effectively delivering success across your customer base and driving growth for your business require seamless alignment across the...

Evolving to Essential: How CS Teams and Technology Became Must-Haves in...

As Customer Success the discipline has evolved, so too have the teams and technologies essential to helping businesses of all shapes and sizes. Join Gainsight...

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