Studies indicate that password reset requests make up an estimated SO% of total IT help desk calls. Considering the time spent in each reset/ recovery attempt can be up to 30 minutes, the labor cost of each reset request has been estimated to be as much as $70 (not including the opportunity cost of lost productivity for the end user who is locked out of their account). Safe to say that password-related issues can be a perpetual drain on IT labor resources, budget, and employee productivity.
Using a Single Sign-On (SSO), organizations can establish a centralized authentication system and help their II-teams manage support costs and perform password database provisioning efficiently. Additionally, by reducing user downtime associated with password reset and recovery, a single-sign-on solution helps drastically increase end-user productivity.
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