The managed security services (MSS) market continues to evolve rapidly. Especially over the past year, MSS service providers (SPs) have continued to flourish even during these turbulent times. In 2020, IDC has studied how service providers are shifting their offerings, technology, methods, and processes to assist organizations in defending and responding against modern attacks. The year of 2020 has been quite interesting because of the COVID-19 pandemic, and while IDC did not rate any providers on their responses to the current pandemic, we did see a shift in focus because of the rapidly changing needs of worldwide organizations. The pandemic pushed organizations to take a step back and review their security functions that they had in place and those that were needed to support the new remote workforce.
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