The New Accessibility Audit: A User-First Approach

More organizations than ever have committed to digital accessibility. By doing so, they’re meeting legal compliance obligations, including the requirements of the Americans with Disabilities Act (ADA). They’re also making sure users of all abilities can navigate their digital experiences without facing barriers. But to ensure usability for all, organizations must first understand what barriers are present in their live experiences. And this first step is where many go wrong. When organizations are new to accessibility, most start by requesting a one-time report detailing every accessibility barrier across their entire website, app, or other digital property. This status-quo approach to auditing often takes months to complete, and the results are exhaustive. With hundreds—if not thousands—of issues to address, teams become overwhelmed, and they usually only manage to resolve a small percentage of the issues found.

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