As the UCaaS market shifts, service providers are looking for ways to distinguish their services, effectively creating the next wave of UCaaS platforms. The key technologies that are part of this UCaaS evolution include open APIs, communications platform as a service (CPaaS), AI, team collaboration apps, and customer engagement capabilities. While these innovations can significantly improve workflows and contextual communications, the lack of security and privacy controls present a major risk to organizations. Read this professional guide by SearchUnifiedCommunications to learn about the common features of UCaaS systems as well as the risks and benefits associated with the use of one platform. To read more, please download this whitepaper…

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