The State of Incident Management Report 2020

The State of Incident Management Report 20202 min

What’s unique about this year’s report being our first ever is that it’s landed in the middle of a global pandemic. We also provide a short section and peek into the impact this has had on teams. Now even the most elite incident management practioners will need to think about what the future may look like. We’re excited to share the results with you, because we feel that incident management is an evolving practice, and now more important than ever given the new normals we may be living in ahead.

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