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The First Annual Chief Service Office Report

How CSOs Are Addressing the Most Pressing Challenges in Field Service

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One WBR Insights study revealed that 65% of respondent organizations were operating service as an independent profit center.1 As such, Chief service officers (CSOs) are becoming increasingly important, and they are helping to lead the organization’s approach to customer experience (CX) and revenue growth. In the first annual Chief Service Officer Report, we explore how CSOs are addressing the most pressing challenges in field service and learn how the role has evolved in recent years. This report also contains benchmarking information and key recommendations from C-level service leader.

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