This webinar walks through how PagerDuty can help central IT with a bi-directional ServiceNow integration that enriches the system of record with a deeper level of incident response data, while also offering recommendations to central teams for new services and dependencies mapped in the platform.
PagerDuty’s Laura Chassagne and Vera Chan will walk through how using ServiceNow with PagerDuty can help you:
- Leverage CMDB data to ensure consistency across the system of record in ServiceNow
- Gain visibility and context for all incidents and actions taken by users outside of the platform
- Connect incidents and alerts with the right team(s) to mobilize in the event of a major incident
- Drive down the time to respond and cost of response by leveraging automated diagnostics and self-healing when possible
They will also provide a quick demo to go over the key features of what this integration looks like in action.
To learn more please watch this full on-demand webinar.