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Improving and Automating Today’s Field Service Fleet Operations

Service Leaders Speak on the Efficiencies and Pain Points of Their Current Workforce and Fleet Management Strategies

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This report is a comprehensive examination of the prevalent challenges and potential improvements within the domains of fleet and management in field service. Researchers interviewed fleet management leaders to identify their most pressing goals and challenges. The respondents discussed important topics such as their hiring and employee retention needs, their time management challenges, their need for holistic project management systems, and their challenges relating to vehicle maintenance management.

Prominent findings from the illustrated experiences reveal the transformative role of technology and automation in optimizing efficiency and operational processes. However, the interviewees also made suggestions on how to introduce such technology changes and what companies can do better to leverage their data.

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