How Banks and Retail Branches Can Adapt to the Post-pandemic Consumer

Exploring the Major Trends Shaping Future Branches and Stores

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As consumer-facing companies like retailers and banks continue to deploy their post-pandemic strategies, their biggest decisions are being shaped by trends in consumer behavior. For example, banks are beginning to rethink their branch strategies in the wake of consumers’ increasing adoption of online banking. This report explores the major trends shaping tomorrow’s bank branches, retail stores, and other consumer-facing brick-and-mortar operations. With insights from B2C leaders representing banks, credit unions, and retailers, this guide will help you meet next-generation consumer demands.

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