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Boost CX in your contact center with Amazon Connect

Boost CX in your contact center with Amazon Connect -TechProspect Boost CX in your contact center with Amazon Connect -TechProspect

Forrester’s analysis of six current Amazon customers found that Amazon Connect reduced contact center costs, deflected and streamlined calls, improved visibility, simplified management, and boosted customer experience (CX) —while providing dependability and agility at scale. Ultimately, a composite organization modeled after the interviewed organizations with 6 million annual calls reduces costs by 31% and achieves a 241% ROI over three years by replacing its legacy cloud solution with Amazon Connect.

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