The Contact Center Playbook: A Practitioner’s Guide

Five pros break down how to set up and run a successful contact center

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Consumers and business leaders today expect to receive a more comprehensive level of service than in the past. Organizations that don’t live up to those expectations are finding themselves missing out on valuable opportunities. Whether your organization is B2B or B2C, being able to deliver timely, effective, and personalized support to your customers isn’t just a way to differentiate yourself from competitors. It’s also how you deliver the kind of stellar experience that turns one-time customers into lifers If your team is putting together its first contact center, or overhauling your existing one, this playbook breaks down everything you’ll need to know—tried and tested and by the pros.

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