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The CIO Buyers Guide: Business Communications

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Over the past few years, between the onset of a global pandemic and a shift in workplace culture, the way that businesses operate has gone through a significant transformation. Seemingly overnight, many of our teams went into a distributed or remote work model. Due to this abrupt operational shift, the CIO’s role has also transformed. Today, many of us focus on driving revenue too, in addition to running our internal technology operations in a cost-effective manner. And as more companies transition to remote or hybrid work, one area where this responsibility shines especially brightly is how CIOs enable internal and external communications in the business. But it’s not just a simple matter of buying a new cloud phone system or unified communications platform with a low price tag. For example, have you considered the employee experience? After all, they’re the ones using these tools every day to communicate with each other.

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