For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service professionals to determine:
- How customer service standards continue to change in the midst of crisis
- Which strategies, tactics, and technologies service organizations are turning to in the new normal
- How service organizations are navigating abrupt changes in their work environment
- The impact and trajectory of field service during a time of social distancing
To learn more please download this whitepaper.