web analytics

State Of Service

Insights from over 7,000 customer service professionals worldwide

Download Info14.8 MB | PDF

For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service professionals to determine:

  • How customer service standards continue to change in the midst of crisis
  • Which strategies, tactics, and technologies service organizations are turning to in the new normal
  • How service organizations are navigating abrupt changes in their work environment
  • The impact and trajectory of field service during a time of social distancing

To learn more please download this whitepaper.

To Download Please Provide the Following

Low-Code-No-Code App Development

While low-code/no-code platforms democratize app development by giving anyone...

ESG: How Organizations Drive...

All organizations have had to accelerate their digital workforce...

8 Considerations When Choosing...

Whether you’re a small organization or a multinational with...

Download more...

A CIO’s Guide: Why a Modern Digital Work Environment Matters and How to Achieve It

Throughout human history, advances in technology have driven improvements in our quality of life, increased our productive capacity, and determined winners and losers in...

Work From Everywhere With Our Reliable, Intelligent, Secure Product and Solutions

This whitepaper outlines Dell's groundbreaking efforts to enhance sustainability in mainstream laptops. Dell leads the industry by integrating sustainable materials and achieving the highest...

Why Fast-Growing Midsized Companies Choose Workday

Without confidence in your financial management solution, adapting to and addressing change can feel impossible, if not risky, time-consuming and costly. Yet if internal...

Best-of-breed Software Vs. ERP Systems

Is it better to choose a single, fully integrated, ERP software package or use best-in-class software applications that specialize in a particular functional area?...

Equipping The Workspace Of Tomorrow

The relationship between the physical office and employees is at a turning point. The rise of hybrid work and remote work has profoundly changed...

Our Working Methods And … On The Office Of The Future

History is punctuated by moments of transition that have changed the way we live, work and behave. In recent decades, the introduction of personal...

Équiper l’epace de travail de demains

La relation entre le bureau physique et les collaborateurs est à un tournant. L’essor du travail hybride et du travail à distance l’a profondément...

Nos modes de travail et leur impact sur le bureau du futur

L’Histoire est ponctuée de moments de transition qui ont changé notre façon de vivre, de travailler et de nous comporter. Ces dernières décennies, l’introduction...

NHS Shared Business Services

eAppSys is in the process of completing a data migration project for NHS Shared Business Services (SBS), moving Oracle R12 data to Fusion Cloud...