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State of Service 2023

A Global View into the Biggest Trends and Challenges Facing Field Service Companies Today

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This executive summary highlights the compelling findings of a global survey on Field Service (FSM) Management trends and technologies commissioned by IFS late 2022. The survey was conducted among 400 CIOs, COOs, VPs and Directors of Operations, Field Service, Digital Transformation and Information Technology across Manufacturing, Service Provider, Telecommunications and Utility organizations in North America, Western Europe, the Middle East, and Asia Pacific.

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