Shifting Consumer Shopping Habits in 2021

How to Respond to Your Customers’ In-Store Expectations in the Post-Pandemic Retail Sector

Shifting Consumer Shopping Habits in 20212 min

In this report, we’ll explore the perspectives of 500 U.S. consumers on future in-store retail experiences. Here, consumers will share their expectations for a post- COVID-19 retail economy, as well as what in-store shopping features they’d like to keep as part of the “new normal.” Finally, you’ll be provided with actionable insights into how best to respond to your customers’ long-term desires.


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