The outbreak and subsequent spread of COVID-19 shocked the business landscape – both broadly, across products, services and operations, and narrowly by impacting the experience and productivity of many organizations’ employees. In our 451 Research Voice of the Enterprise: Digital Pulse, Coronavirus Flash Survey from March 2020, we found that 78% of organizations experienced a negative operational impact following the outbreak of the virus. In our follow-up Coronavirus Flash Survey in June, 41% of organizations said they had experienced increased strain on their IT resources, and 26% had been forced to halt the rollout of new products or services. In that same survey, 52% of respondents were delaying or reducing hiring in response to the pandemic, while 28% believed they were experiencing a drop in employee productivity. This number was 40% back in March, which could suggest workers are beginning to adapt to the new normal.
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