Knowledge Isn’t Power When You Can’t Find It

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For at least a decade, employees have struggled to understand why finding information at work is so much harder than it is outside of work. “Why can’t this be more like Google?” they reasonably ask, as they bounce between disconnected systems and dig through unsatisfying search results in a tiresome quest to find what they need. Most organizations’ search options have improved over the years, but not as fast as web-based search. Why? Because it’s not viewed as a big enough problem to fix.

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