web analytics

Key Contact Center KPIs, Defined

Learn about the most common CX metrics on your customer service journey.

Download Info4.78 MB | PDF

CSAT is your customer satisfaction score. This metric measures your customers’ satisfaction with your business, service or product, and is typically collected through the use of a post call or post- interaction survey. Important to note about CSAT: The number of collected survey responses through conventional means is less than between 3-5% of total responses; typically, the main responses come from only the happiest or angriest customers, which greatly skews CSAT scores.

To learn more about Key Contact Center KPI please download this whitepaper.

To Download Please Provide the Following

5 Security Lessons Learned...

Leading organizations are accelerating their digital transformation to cope...

Best Practices for Managing...

As worldwide concern over COVID-19 (Coronavirus) continues to grow,...

Delivering Transformational Outcomes with...

Digital transformation (DX) —an evolution toward more data centric...

Download more...

Enterprise-Vertriebsteams verwenden Slack für mehr Produktivität.

Enterprise-Unternehmen wissen, dass Account-Betreuer:innen die vonden Käufern erwartete schnelle und individuelle Kundenerfahrung nichtalleine liefern können. Modernen Vertriebsabteilungen gelingenEnterprise-Geschäfte mithilfe von Team Selling.Mit Slack können...

Die Produktivität Ihres Vertriebsteams verbessern – mit Slack

Zur Erreichung ihrer Umsatzziele müssen Vertriebsleitungen die Produktivität ihrerMitarbeitenden steigern, damit diese sich mehr auf die Kund:innen konzentrierenkönnen und weniger Zeit für Aufgaben aufwenden...

Les équipes commerciales utilisent Slack pour gagner en productivité

Pour atteindre les objectifs financiers fixés, les responsables commerciaux doiventaméliorer la productivité de leurs équipes. Il est essentiel que les commerciaux puissentpasser moins de...

Transformez la productivité de votre équipe commerciale avec Slack

Pour atteindre les objectifs financiers fixés, les responsables commerciaux doiventaméliorer la productivité de leurs équipes. Il est essentiel que les commerciaux puissentpasser moins de...

Transforma la productividad de tu equipo de ventas con Slack

Building a productive sales organization is crucial to a business’s financial health. At the same time, today’s sales teams face challenges that are unprecedented...

Los equipos de ventas empresariales usan Slack para aumentar su productividad

Enterprise companies know that an account executive alone can’t provide the fast and customised customer journey that buyers expect. Modern sales organisations win enterprise...

Enterprise Sales Teams Use Slack to Amplify Productivity

Enterprise companies know that an account executive alone can’t provide the fast and customised customer journey that buyers expect. Modern sales organisations win enterprise...

Transform Your Sales Teams Productivity With Slack

Building a productive sales organization is crucial to a business’s financial health. At the same time, today’s sales teams face challenges that are unprecedented...

Analyzing the Economic Benefits of Dell Technologies with VMware Tanzu and Intel

As enterprises seek to modernize their application infrastructure to remain competitive, they face multiple challenges. One attractive solution is virtualization and the containerization of...