Adapting to the realities of an increasingly mobile and digital workplace is essential for today’s businesses. Customers expect your staff to be available regardless of communication method, and employees expect tools that will allow them to collaborate effectively even as they become more decentralized. As a result, the solution you choose must evolve to meet these emerging needs. This is an opportunity to turn to a unified communications solution – one that will boost workforce productivity while increasing competitiveness. There are several factors IT leaders need to keep in mind when searching for their solution. For starters, it’s important to consider how the unified communications system will be used. In today’s digital age, workers require technology that helps to break down the silos between business units, staff and geographies in order to become high-performing. According to Forrester, employees most frequently need to connect with other employees.
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