Google Cloud and Genesys Cloud Bring AI to the Contact Center

James Walford, Global Director of Strategic Solutions AI & Automation at Genesys discusses how Google Cloud and Genesys are leveraging AI, machine learning, and data analytics to optimize better customer experiences. At the core of this technology is AI that can talk, listen, learn, and understand. Humanlike understanding and speech capabilities can be applied across every industry and every channel – whether it’s in your contact center, apps, IoT products, and more.

To learn more please watch this full on-demand webinar.