Read this analyst report from IDC. It offers an expert analysis on how field service organizations like yours can drive market leading CX and greater value, including insights on:
- What keeps organizations from providing consistent, quality service
- Why digital transformation is key to delivering better outcomes
- The KPIs to use for driving more customer-centric service
- A roadmap for jumpstarting your service culture shift to greater business value
To learn more please download this whitepaper.