web analytics

Evolution of the Service Experience: The Aftermarket Becomes the Driver of Differentiation and Value

Download Info1.30 MB | PDF
Business

Read this analyst report from IDC. It offers an expert analysis on how field service organizations like yours can drive market leading CX and greater value, including insights on:

  • What keeps organizations from providing consistent, quality service
  • Why digital transformation is key to delivering better outcomes
  • The KPIs to use for driving more customer-centric service
  • A roadmap for jumpstarting your service culture shift to greater business value

To learn more please download this whitepaper.

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