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Contact Center AI Redefines the Art of AI-Powered Conversation

Contact Center AI Redefines the Art of AI Powered Conversation min

Conversational AI is opening up a new world of possibilities in areas like customer experience, user engagement, and access to content. In Cloud AI, we’ve taken Google’s groundbreaking machine learning models in speech and natural language processing and applied them to the contact center space, radically improving the customer experience while also driving down operational costs. It’s shifting the focus of contact centers from the backroom, out of sight (and mind) to the boardroom and the strategic heart of the business.

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