Communicating with Your Customers

This age of instant communication is a boon to many. With just a few taps or clicks, we can easily contact friends, share ideas (and get immediate validation) and track our food, drivers, and packages.We’re also able to contact places of business, any time and anywhere.This shifting dynamic has clear benefits for the customer, and many organizations are being forced to transform or risk becoming obsolete. Take, for example, the call center.

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