A Smarter Contact Center for Employee and Customer Experience

A Smarter Contact Center for Employee and Customer Experience2 min

For years, customer service has prioritized cost containment and contact deflection. Today, rising customer expectations require a more responsive and strategic contact center that can also foster brand differentiation and customer loyalty. The growth of self-service channels, like communities and chatbots, is offloading routine customer issues and subsequently impacting the skills and technologies needed for service agents to solve more complex customer cases, whether at their desks, or increasingly, in the field. AI is here to help contact centers scale support, deliver personalized service, and empower agents to do more easier and faster than ever.

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