It is rather possible that most of your consumers will reach your customer service (CS) organization via digital channels. Because they are looking for digital assistance, you need to be accessible and sensitive to these platforms. But do you recognize which digital channels should be prioritized? There is no doubt that consumers are motivated by technology and use that freedom to get whatever they want, when and how they want it. Almost half of all customers now demand a customer service response within one hour — not just during business hours, but around the clock, including nights and weekends. In this document by Helpshift, you can find all the examples, worksheets, infographics and data-driven research that you need to get acquainted with successful digital first-time customer service. To read more, please download this whitepaper…

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