Providing an exceptional experience that wins the hearts and minds of customers is a top priority for companies working to digitally transform their businesses. In fact, Gartner’s 2017 Customer Experience Marketing Survey found that two-thirds of companies say they compete mostly on the basis of customer experience. With today’s customers wielding more and more power, businesses are feeling the need to improve the customer experience and invest in technologies to speed the journey to this destination. Let’s look at where we are on the road to customer service transformation. Please download this report to read more.
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